Terms of Service

These Terms govern your use of Texttive (the "Service"), operated by SocialPoints Media ("Texttive", "we"). By creating an account you agree to these Terms and to the Acceptable Use Policy, which is part of them.

1. Accounts and approval

You must provide accurate business information. New accounts are reviewed before sending is enabled, and we may decline or later suspend any account that we reasonably believe violates these Terms, carrier rules, or applicable law. You are responsible for everyone who uses your account and sub-accounts.

2. Consent and compliance

You may only message recipients who have given the consent required by law for the type of message you send, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act where applicable, CTIA Messaging Principles and carrier requirements. You must keep records of consent and produce them on request. Texttive enforces opt-out keywords, quiet hours for marketing messages, and carrier registration, but these tools do not replace your own obligations.

3. Registration and numbers

Local numbers require 10DLC brand and campaign registration; toll-free numbers require verification. Registration fees are pass-through carrier fees and are non-refundable once filed. Numbers are leased month to month, renew automatically from your wallet, and are released when you release them or when your account closes. We do not guarantee that a released number can be recovered.

4. Prepaid wallet

The Service is prepaid. Charges for messages, lookups, numbers and registration are deducted from your wallet at the rates shown in your account. Failed messages that never reach a carrier are refunded automatically; messages accepted by a carrier are charged whether or not the handset receives them. Wallet funds are not transferable, do not earn interest, and are refundable only as required by law. Renewals may take a wallet negative; you agree to bring it positive promptly.

5. Delivery

Message delivery depends on carriers and networks we do not control. We report the status carriers give us but do not guarantee delivery, timing, or that content will not be filtered.

6. Your content

You own the content you send and grant us the rights needed to transmit and store it for the Service. You are solely responsible for it. We may inspect message content to investigate abuse or comply with law.

7. Suspension and termination

We may pause sending or suspend an account immediately for spam complaints, carrier violations, unlawful content, unpaid balances, or security concerns. You may close your account at any time; unused wallet balance is handled under section 4.

8. Disclaimers and liability

The Service is provided "as is". To the fullest extent permitted by law we disclaim all warranties, and our total liability for any claim is limited to the amount you paid Texttive in the three months before the claim. We are not liable for indirect, incidental or consequential damages, or for fines arising from your messaging practices.

9. Indemnity

You will defend and indemnify Texttive against claims, fines and costs arising from your messages, your recipients' complaints, or your breach of these Terms or applicable law.

10. Changes and contact

We may update these Terms; continued use after notice is acceptance. Questions: support@texttive.com.